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Terms and Conditions

We want you to have a great experience shopping at Oshadhi.

Here are the simple terms and conditions that apply to the use of the site. If you have any questions, please Contact Us using the onsite form, or phone us on 01223 242 242. These Terms and Conditions do not affect your Statutory Rights as a consumer.

About Oshadhi Ltd
Oshadhi Limited is located at the following address: Unit 6, Sycamore Close, Cambridge, Cambridgeshire CB1 8PG, England, and has its registered office at 4 Prince Albert Road, London NW1 7SN. The telephone number is +44 (0) 1223 242 242. Oshadhi Ltd is registered in England, company registration number 4962926, VAT registration number 832 1951 39.

Ordering
You are welcome to place orders through our secure shopping site. Alternatively you may phone 01223 242 242 (UK) or +44 1223 242 242 (overseas), fax: +44 (0) 871 247 6628, or write to Oshadhi Ltd, Oshadhi House, Unit 6, Sycamore Close, Cambridge CB1 8PG.

Online Security
In order to protect your card information, all online financial transactions are conducted via our secure online processing partner SagePay. Please feel free to contact us if you have any questions, or email us at info@oshadhi.co.uk/

Ordering on the Web
When you click on the proceed button at the end of the online order process, you are confirming your order. You will then be sent an acknowledgement giving a payment reference, an order number (which you should keep for your records) and the amount that has been debited to your credit or debit card, or Paypal account. This Order Acknowledgement is not an Order Acceptance from Oshadhi Ltd. The acceptance of your order takes place with despatch to you of the goods you have ordered, unless we let you know of any changes or you let us know that you wish to cancel it. Your order is accepted at the discretion of Oshadhi Ltd.

Please check carefully that the billing details and shipping details you have supplied are correct, since we are unable to offer refunds for orders either lost or delivered to the wrong address due to an error on your part.

Pricing
The prices indicated for each product are inclusive of VAT, but exclusive of shipping charges (see below). Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. Shipping charges will be added to your order once you reach the checkout stage, since they depend on package weight and destination.

Shipping
A list of the countries we ship to is on the dropdown 'countries' list in the checkout section. A shipping charge will be added to your order; this is calculated automatically and is based on the weight and destination of your order. We use the published First Class (UK), International Airmail (outside UK) rates directly from the Royal Mail (or courier) plus UK sales tax (refunded for most export orders) and a small charge to cover packaging costs. If you have any questions about our shipping rates, please contact us.

Out of Stock Items
If an item that you have ordered is temporarily out of stock we will phone or email you with an indication as to when you are likely to receive it, and offer you an alternative or a refund.

Delivery time
We ship 95% of orders within 24 hours of receiving them. If your order is delayed in any way we will let you know within one working day of receiving it. Depending on the weight of the order we use either Royal Mail or a Courier to deliver your package. Royal Mail delivery to the UK will be by First Class Post which will normally arrive within one (occasionally two) working days of posting. Overseas delivery is normally 5-8 working days. Delivery by courier is generally overnight within the UK, and 3-5 days overseas.

Failed Deliveries
If your package is unable to be delivered (for example because there is nobody available to receive it) a note will be left with instructions of where it can be collected. If it is not collected, it will eventually be returned to Oshadhi Ltd. Under such circumstances Oshadhi Ltd reserve the right to request a further delivery charge to re-send your order. If you decide to cancel your order after a failed delivery attempt, we will refund the cost of your order less the shipping cost, once we have received the package safely and in good condition.

Damage and Errors
Please be sure to let us know within three working days if your package is damaged in any way, or if there are any errors. It may not be possible to rectify any errors unless they are reported within this period.

Payment
We accept payment by any major credit or debit card (except American Express and Diners Club). All credit/debit card transactions will be subject to validation checks and authorisation by your card issuer. We also accept payment by Paypal.

Terms for Goods on Credit
All goods supplied by us remain the property of Oshadhi Ltd until paid in full.

Privacy Policy
We are committed to protecting your privacy, and never share or pass on information we gather in the conduct of our Internet/Mail order business. You will not receive unsolicited mail from other companies as a result of dealing with us.

Returns and Refunds
In case you need to exchange or return something that you ordered, please contact us by telephone or email within fourteen days of receipt of your order. If you change your mind, you may return it to us within fourteen days, as long as it is unopened. In this case the shipping cost will be at your own expense; if there was an error on our part of course we will refund your shipping costs. All returned items must be in the condition we sent them out. You use the Contact Us page or notify us by the following methods:

Email us: info@Oshadhi.co.uk
Phone:  01223 242 242
Post:   Oshadhi Ltd, Oshadhi House, Unit 6 Sycamore Close, Cambridge CB1 8PG United Kingdom

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Cancellation Policy
If you cancel your order before we have shipped it out, we will refund you in full.

Integrity of Oshadhi Website Information
We take all reasonable care to ensure that all information on the website regarding details, descriptions and pricing is correct. We aim to keep the website up to date, but it is possible that some of the product details will be subject to change. This could be due to poor harvests of certain crops resulting in limited availability, or supplies of the same product being obtained from a different country. Should this occur, we will notify you when we receive your order.

Limitation of Liability and Warranty
You, as a customer, agree that the use of this website is entirely at your own risk. Services and products are provided 'as is', without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service. Specifically we disclaim any and all warranties, including without limitation: 1) any warranties concerning the availability, accuracy or content of information, products or services; and 2) any warranties of title or warranties of merchantability or fitness for a particular purpose.

Oshadhi Ltd. accepts no liability for any harm caused by the improper use of the products sold on this site, or any negative consequences experienced from use of the information on this site. If you use this site you are accepting full liability and are indemnifying Oshadhi Ltd. against any claim.

Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of its use of the service or inability to gain access to or use the service or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply to all content on this website.

Customer Service and Enquiries
If you require any information regarding your order or have any comments regarding the product or service, please contact us on the following number 01223 242 242.  Email us at info at Oshadhi.co.uk.

By accessing this website you signify your agreement to these terms and conditions. Oshadhi Ltd reserves the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website, and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Trademarks
All trademarks appearing on the service are trademarks of their respective owners.