FAQ

If you don't see the information you need below, please call us on 01223 242242 or Contact Us.

How quickly will my order be despatched?
We aim to process orders the same day that we receive them and orders received before 2pm will usually be despatched the same day. For UK customers standard delivery is usually the next day. Larger orders (over 2kg) are sent by courier. This needs to be booked by midday so if you have a large order then please get it to us a early as you can to ensure next day delivery.

How much do you charge for shipping?
We charge shipping by the weight of your parcel. You can estimate the shipping costs using our website. Just put the items you want in the cart and then go to the cart. Click Estimate Shipping & Tax and enter your details to see the different shipping options and rates.

Do you offer free shipping?
Because of the wide variation in value and weight of the different products we sell we have found that offering free shipping doesn’t really work. Instead we charge just what it costs us to send your order plus a little for the packaging.

My parcel hasn't arrived yet - what should I do?
If you are waiting for a parcel and it hasn't arrived within a couple of days then it is always worth checking with your local delivery office. Small parcels don't always fit through a letterbox and if you aren't in when your post is delivered your parcel will be taken back to your nearest sorting office.

Parcels shipped using standard (untracked) or recorded shipping usually arrive the day after despatch however your parcel may take up to 10 days to arrive (UK). Most parcels to overseas destinations arrive within 7 working days however Royal Mail allow up to 25 working days for parcels to the EU and up to 32 working days for other destinations before a parcel is considered to be lost.

I've forgotten something - can I add to my order?
We can usually add items to your order if you contact us before it has been despatched. Call us or send an email and we will do our best to add the things you need.