Terms & Conditions

The terms and conditions set out below apply to the use of the Oshadhi website, available at www.oshadhi.co.uk. By accessing this website you signify your agreement to these terms and conditions. If you have any questions, please contact us or please phone us on 01223 242 242. These Terms and Conditions do not affect your Statutory Rights as a consumer.

About Oshadhi Ltd

Oshadhi Limited has its registered office at 23 Dorset Street, London W1, and is registered in England, company registration number 4962926, VAT registration number 832 1951 39.

Ordering

You may place orders through our secure shopping site. Alternatively you may choose to place orders by telephoning 01223 242 242, by faxing 08701 224638, or by writing to Oshadhi Ltd, Oshadhi House, Unit 6, Sycamore Close, Cambridge CB1 8PG.

Ordering on the Web

You confirm your order by clicking on the proceed button at the end of the online order process. You will then be sent an acknowledgement giving a payment reference, an order number (which you should keep for your records) and the amount that has been debited to your credit or debit card.

Out of stock items

If an item that you have ordered is temporarily out of stock we will phone or email you with an indication as to when you are likely to receive it.

Pricing

All prices indicated for each product are inclusive of VAT, but exclusive of shipping charges (see below). Shipping charges will be added to your order once you reach the checkout stage.

Shipping

A shipping charge will be added to your order; this is calculated automatically and is based on the weight and destination of your order. We use the published First Class (UK) or International Airmail (outside UK) rates directly from the Royal Mail plus UK sales tax (refunded for most export orders) and a flat charge of £1 to cover our own packaging costs. Shipping is free for UK orders over £75 in value.

If you have any questions about our shipping rates, please let us know.

Payment

We accept payment by any major credit or debit card, except American Express and Diners’ Club. All credit/debit card transactions will be subject to validation checks and authorisation by your card issuer.

Privacy policy

We are committed to protecting your privacy, and never share or pass on information we gather in the conduct of our Internet/Mail order business. You will not receive unsolicited mail from other companies as a result of dealing with us.

Returns and refunds

For health and safety reasons we are unable to accept returned products for resale. However in the unlikely event that your order has been incorrectly shipped or is defective or damaged in any way, you must notify us with seven days of receipt of your order. You can notify us by the following methods
Phone: 01223 242 242
Fax: 08701 224638
Post: Oshadhi Ltd,
Oshadhi House,
Unit 6 Sycamore Close,
Cambridge CB1 8PG
United Kingdom

Integrity of Oshadhi website information

We take all reasonable care to ensure that all information on the website regarding details, descriptions and pricing is correct. We aim to keep the website up to date, but it is possible that some of the product details will be subject to change. This could be due to poor harvests of certain crops resulting in limited availability, or supplies of the same product being obtained from a different country. Should this occur, we will notify you when we receive your order.

Online security

Financial transactions take place via our secure online processing partner Protx. Please feel free to contact us as per below if you have any questions
Phone: 01222 242 242
Fax: 08701 224638
Post: Oshadhi Ltd,
Oshadhi House,
Unit 6 Sycamore Close,
Cambridge CB1 8PG
United Kingdom

Liability

Oshadhi Ltd. accepts no liability for any harm caused by the improper use of the products sold on this site, or any negative consequences experienced from use of the information on this site. If you use this site you are accepting full liability and are indemnifying Oshadhi Ltd. against any claim.

Customer service and enquiries

If you require any information regarding your order or have any comments regarding the product or service, please contact us on the following number 01223 242 242. .